Talk:Sprint Nextel customer service rep. harasses client; Sprint cancels his account/Comments

All you have is the word of one disgruntled customer; I wouldn't consider that enough to justify publishing a story such as this.

He claims in his post to wordpress that he "allowed the first few conversations under fear of retribution, but recorded them all, and called immediately afterwards to customer care.." - by the time you interviewed him on IRC, it was "almost 30 calls" and "every other day or so." He claims in his post to wordpress post to have been cursed at several times, hung up on at least twice, and threatened several times - all by different representatives. Doesn't sound very plausible to me. Even less plausible is the notion that this representative is some kind of superhacker who ferreted out his "online persona" and sent him IM death threats.

He claims that this Jessica was not fired, and still works in the call center - how could he possibly know that? None of these points demonstrate anything, but this article is pure heresay. I'm not sure that it would constitute libel, but you should be more careful with this kind of subject matter. If he is, as he seems, just an angry customer who is seeking a way to evade his bill and/or generate bad PR to hurt Sprint Nextel, you've played directly into his hand. If I was an wikinews admin, I'd take this article down until it could be verified. 75.153.202.25 13:43, 22 July 2007 (UTC)
 * It was verified. By several people and 2 admins. One, there is no libel here because the only "real" names used is that of Mr. Brady. And no...he is not "just an angry customer," and without disclosing the conversation I had with Mr. Brady, I cannot say, and in terms of journalistic ethics, will not say her full real name.


 * He knows she was not fired because of who he is and what he does, which has no relevance to the article.


 * No one said this person was a hacker and apparently you have no clue ho a telephone company's customer service reps. computer works and what they can see. There are more ways, other than hacking, to get a screen name.


 * Ever talk to a Sprint rep, or any rep when you KNOW the problems you have but they have no clue how the inside of their own ca works let alone a phone? These reps are not trained in the technical aspects of a phone and are not tech agents. They "troubleshoot" by typing in a few of the "keywords" you give them as you describe the problem and the computer does the rest. They also know your name, number, addres, social security number the second you call.


 * Its not cistomer services job to stop threats or calls. Its the company's job and supervisors and such. So if they did not forward his complaint in a timely manner, like they should have, then of course it can turn into 30 calls. Apparently you have never had someone obsessed with you...well I have and I can say I got just as many calls if not more.


 * You have no justification because you did not perform the interview and you have no clue who this person is. And besides, the source at the bottom is clear proof that Sprint has a habit of handling their customers like this when they don't feel like doing their job. DragonFire1024 (Talk to the Dragon) 22:59, 22 July 2007 (UTC)


 * Actually, you will always have some customers who are so much of a damn nuisance that they cost more money than you make off them. You write off your losses (including any outstanding bill) and end the contract, there should be clauses in it that allow that.  --Brian McNeil / talk 23:05, 22 July 2007 (UTC)


 * There's no need to get defensive, DragonFire. It simply doesn't appear as though you have any source but Mr. Brady's word for it, and Mr. Brady has an obvious motive. You say that several admins have verified it - with who, Mr. Brady? No, I don't know who Mr. Brady is - what has that got to do with it? Now you want people to Digg it; do you know this man, by any chance?


 * I've come to respect wikinews as a reliable news outlet, and it's a bit distressing to see it engaging in a smear campaign against Sprint Nextel on the word of one man. I see no other way to characterize the enthusiastic plea to "make it popular" on Digg.


 * Don't take it so personally, DragonFire. I pay enough attention to note that you're a frequent and valued contributor here, and I respect that. It just seems as though you're dragging wikinews into one man's battle with Sprint Nextel, with nothing but his word to go on. The fact that Sprint has been dumping customer who complain too much doesn't seem to have any bearing on his allegations.


 * When and if you can verify his story, I hope you'll add a note to the talk page, so I can send you a big fat apology. But I won't hold my breath. 75.153.202.25 00:48, 23 July 2007 (UTC)
 * I performed an extensive interview with this individual. And NO I do not know him. He came to me through other individuals pointing him to me, people of whom I trust. If I felt that this was not a valid story, I would not have published it to begin with. I am intending no battle and I am not here to cause one. DragonFire1024 (Talk to the Dragon) 01:34, 23 July 2007 (UTC)


 * there is no libel here because the only "real" names used is that of Mr. Brady - Defamation law also applies to companies, not just humans. --Salvadors 09:07, 24 July 2007 (UTC)


 * I contacted Fox, the response I got was a lengthy piece on why they cancelled the 1,000 or so customers and a no comment for "customer privacy concerns" on the Brady case. --Brian McNeil / talk 09:14, 24 July 2007 (UTC)

I've made a few copy edits to the introduction to make it less confusing, but I agree that the article is poorly researched, one-sided, and should be removed. --Salvadors 20:15, 22 July 2007 (UTC)
 * We e-mailed Sprint and the proper people. If they refuse to comment or reply, that is no longer our problem. We did what any news agency would do. Once we do that, it is now up to them (in this case Sprint) to make the next move. Our job was then completed. DragonFire1024 (Talk to the Dragon) 23:00, 22 July 2007 (UTC)

Is it possible to try and get a response from the company? Kingjeff 14:57, 23 July 2007 (UTC)
 * I tried, they don't answer email - and I emailed someone fairly senior with a link to our draft of this story. ==Brian McNeil / talk 15:04, 23 July 2007 (UTC)

sprint news article.
This is one of the funniest news articles I've read! I cannot believe that someone took the time to 'investigate' this but I want to thank that person because it was quite entertaining!

Take the following few sentences for instance:

''The two of them then started to discuss what two people would normally discuss if just chatting; sports, the weather, movies and music and if Virginia was a nice place to go on vacation. The supervisor then came by Jessica's station with no luck on finding a code.''

How funny! The seriousness in which this was written!
 * Glad you liked it :) DragonFire1024 (Talk to the Dragon) 23:01, 22 July 2007 (UTC)

Digg it!
This article is on Digg.com. Help to make it popular :) DragonFire1024 (Talk to the Dragon) 23:20, 22 July 2007 (UTC)

—65.96.169.177 04:28, 29 July 2007 (UTC) Cancel the nut-cases, improve service for everyone else. sounds good to me. —65.96.169.177 04:28, 29 July 2007 (UTC)