Thread:Comments:United States: Jet loses engine cover over Pacific en route to Honolulu from San Francisco/"plan to fully refund every ticket"/reply

As a practical matter: It was a harrowing experience that passengers do not want and do not ordinarily expect to have to go through in order to get from point A to point B, and if the airline wants to mitigate the negative impact on their business, they need to apologize in some way that makes prospective passengers believe the airline is committed to not having that sort of thing happen.